Frequently Asked Questions
What Prescription Medications Do You Dispense?
We only offer medications that can be prescribed from online consultations, therefore we carry a very limited number of medications. The medications offered on our web site do not require a physical examination. A thorough review of your medical history is sufficient.
What Are Your Security Policies?
Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.
Why do the pills I received look different than the ones I get from my local pharmacy?
Firstly, if you are used to Brand Name pills and you have ordered a Generic from us, the pills we send you WILL LOOK DIFFERENT. Generics do not look the same as the Brand Name products, even though they have the SAME ACTIVE INGREDIENT and work in EXACTLY THE SAME WAY. In addition, the same Brand Name pill may look slightly different than the one you are used to, some pills may have different shapes as well as different colors, but all will have the same ingredients and will provide the same benefits. When comparing different Generics, they WILL GENERALLY LOOK DIFFERENT if they are made by 2 different companies.
How Can I Order Medications Without Seeing A Doctor?
As you know, the Internet has changed the way we live. A lot of the new services that were never in existence a few years ago, are now commonplace. Online medical reviews are among the new services that have been created as a result of the Internet. Although they are a relatively new idea in health care, they are becoming widely accepted as a convenient way to improve patient access to physician care.
Instead of a traditional physical exam by the physician, the patient completes an online questionnaire and communicates with the physician using our secure online communication system. Even though online medical reviews will never completely replace traditional medicine, in certain circumstances they do give patients the ability to get treatment for a number of conditions that may not require another physical exam.
For Instance, If you have recently had a physical exam with a physician, in most cases you do not need to have another physical to receive a prescription for the medication you need. Instead, you simply ask for your medical history to be reviewed by one of our licensed physicians. A thorough review of your medical history often times is enough for one of our doctors to be able to write the prescription.
If one of our physicians or one of our pharmacists has a question about anything, a customer service representative will contact you before choosing whether to write the prescription or not.
Can I Return My Medication For A Refund?
Owing to the nature of the products, we regret, pharmaceuticals once purchased cannot be returned.
What is your Chargeback policy?
We will not tolerate credit card chargebacks and any customer attempting or threatening to do this will be immediately barred from making any future purchases on this website as well as having their card blacklisted among processors. If there is a problem we will always seek a solution resulting in either a refund or a reship in line with our structured reship and refund procedure.
Can I Telephone An Order In?
Presently we are not taking telephone orders.
I ordered several items and only part of the order arrived - what happens?
This can happen because if you ordered more than one medication or a larger quantity of one medication we will not place the entire order in one single package for security reasons. If only part of your order has arrived then please give it some days to allow for the remainder of your order to arrive.
What happens if none of my order arrives?
We do everything humanly possible to ensure that orders are received by our customers. If none of your order has arrived within 28 (working) days from the date of order we will investigate the matter thoroughly and promptly. This investigation usually takes about 48 hours. If it appears that the order has been lost due to a postal loss or customs detention then we will re-ship the order again to you free of any charge. Only a very small percentage of orders are lost. However if the original order subsequently arrives as well as the re-shipped order then we rely on your honesty to inform us. We always try to resolve any problems in a fair and reasonable manner and to the best of our ability.
We will not accept credit card chargebacks and any customer attempting or threatening to do this will be immediately barred from making any future purchases on this website as well as having their card blacklisted among processors. If there is a problem we will always seek a solution resulting in either a refund or a reship in line with our structured reship and refund procedure.
Rest assured that our online order system makes use of the latest Security encryption technology to ensure that your credit card information is submitted safely and with the highest level of protection. All of our computer systems undergo regular security checks to ensure that our ordering system is properly protected.
We are committed to the highest level of online customer service. If you have any question or need a special consultation for any of the medication we offer, please do not hesitate to contact us. If you have any problem with any of the process with your order, we will do anything it takes to satisfy you as our preferred client.
You just need to e-mail us within 28 days after order placement date and we will do everything possible to resolve the issue to your best convenience. NOTE: We don't receive complaints for orders placed more than 28 days ago.
What Are Your Shipping Policies?
Generics-RX.com offers worldwide shipping.
We guarantee to process and ship all orders within 48 hours of receipt. Orders received on Saturdays and Sundays are processed on the first working day following reception (Sundays and public holidays) and shipped on the second day. The day and time when your order was processed and shipped you'll receive by special e-mail.
Approximate delivery times and costs are as follows:
You should sign for delivery at arriving.
Please note: We can not be responsible for customs clearance and the customer will have to carry all future expenses and taxes if there will be any, in his country.
You may cancel your order before your order is shipped by sending us an e-mail message. We can not accept order cancellation once the order is shipped.
We do not process prescription orders on the weekend. If you place an order after 4:00 p.m. GMT on Friday, the order will be sent to the pharmacy and shipped on Monday.
Note: We do not share your email address with any outside party.
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